instructions

Call Services

Call Forwarding Allows you to set call forwarding manually. How To: Forward calls by dialing *72 and then the forwarding destination number. ex: *72 212 783 4335.
Conference Calling Conference multiple parties into one conversation How to: When on a call with someone press the conference button. This places the caller on hold. Dial the extension or number of the person you wan...
Blind Call Transfer Allows you to transfer callers directly to an extension or outside number. How To: Pick up and call press the soft key that says Transfer, then you will see another soft key “BLIND”. Press Blind and ...
Attendant Call Transfer ATTENDANT CALL TRANSFER : Allows you to put a caller on hold and then call the person to which you would like to transfer the caller to. You would then announce that there is a caller waiting to spea...
Voicemail Access Check your voicemail messages online or directly from your phone. How to check online: Once you have logged into Mypbxadmin.com go to Messages and then Voicemail you will then click on your voicemail ...
Direct Voicemail Transfer Transfer a caller to a specific voicemail directly. How to: Send callers directly to a specific voicemail by dialing *8 and the voicemail box number. ex: *8205 ( *8 direct voicemail transfer code ...
Join 2 Callers Allows two separate calls on the same phone to be joined into a conference call. How to: When you have a caller on hold and you are speaking on another line you can press the Join Soft key and you wi...
Call Screening Allows you to screen your calls to know who is calling you by requiring callers to say their name. The system will then call you and play their name. You can then decide if you want to take the call o...
Intercom & Paging Intercom a single or phone or all the phones in your office and instantly speak without anyone having to pick up the phone. How To: Dial a 9 in front of the extension that you would like to intercom ...
Call Spy Monitor calls-in-progress without anyone knowing your listening. How to: Dial *5 followed by the 7 digit telephone line code that you want to monitor. You will be able to listen in on the conversatio...

Messages

Voicemail
Virtual Fax Virtual Fax service from Voxline Networks: Send and receive faxes from your own fax machine and, in addition, receive inbound faxes simultaneously delivered as a PDF file attachment to your email.

Features

IVR / Welcome Greetings Welcome Greetings / IVR menus present a menu to callers and invite them to press a key to be connected to a department within your company. It then forwards them to the destination you set for the key...
Mailboxes Voice Mailboxes can be owned by a person; if this person has an email address set, an email with an attached .wav is sent for each message saved. Each IP Phone normally has a mailbox. To add a new mai...
Music On Hold Customized music on hold or messages can be set for Queues, Hunt groups and Numbers.
Page Groups Allow more than one IP Phone to be paged at once. All IP Phones that answer are put into a conference, and people can speak just like an intercom. To add a new page group Log in to the Mypbxadmin...
Times and Date Groups Allows you to set specific times and dates when inbound calls should be routed differently. Examples of time groups might be: Saturday and Sunday, Weekday evenings and / or every public holiday next y...
Classes of Service Allows you to block expensive international destinations. For example, calls to international numbers can be barred and exceptions for allowing calls to a single number can be made. How to create a c...
Feature Codes Feature Codes are short numbers used as extensions to call a particular IP Phone, outside number ( cell phone), from within the system. For example, you can set "456" to forward to a hunt group of al...
Numbers Numbers, also known as DIDs are normal telephone numbers that external callers can use to call into the system from the PSTN (Public Switched Telephone Network). How to edit settings: Log in to the ...
People Create Users and Administrators with related permissions. A User or Administrator is anyone that is allowed to log into the web interface, check voicemail and edit settings. How to add a new person:...
Remote Access Allows you to call into the systems and then make calls out. Used for making international calls from your cell phone and it can show your cell phone caller Id or company caller Id. Remote access ...
IP Phone Settings Allows you to edit the settings for each individual IP Phone. Telephone lines allow you to register a IP Phone on the system and make and receive calls. To edit an IP Phone settings: Log in to t...
ACD Queues When there are too many inbound callers and not enough staff then callers can be sent to Queues where they will wait until someone frees up to take their call. During hold time they can listen to mus...
Call Recording Calls can be recorded in real time, then downloaded as .wav files to be listened to. How To: Log in to the Mypbxadmin.com web interface. Go to Features » Call recording. Click the "New" butto...
Hunt Groups Allow more than one Destination ( IP Phone or outside number or cell phone ) to ring at once. Within a hunt group, destinations are arranged into levels. All destinations within a level are rung at on...
Pattern Menus Pattern Menus allow highly flexible routing based on the called number, inbound callerid, or digits entered by caller. This allows call flows built on account numbers, passwords, postal or zip codes, ...

Reports

Active calls Shows all calls that are in progress in your account.
Call History Shows calls which have finished. It has the same options for customers as active calls. Calls can be searched by date, time, starting number, ending number, number contains – for both outbound and inb...
View Rate Plan Search call costs for a specific country of phone number. How To: Log in to the Mypbxadmin.com web interface. Go to Reports» View Rate Plan Look up costs by Outbound Call costs Loop up cost...

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Hosted PBX Features

Call Services

Call Forwarding Allows you to set call forwarding manually. How To: Forward calls by dialing *72 and then the forwarding destination number. ex: *72 212 783 4335.
Conference Calling Conference multiple parties into one conversation How to: When on a call with someone press the conference button. This places the caller on hold. Dial the extension or number of the person you want to conference in. When they answer you will see a Soft key that will appear on the LCD screen which says conference.
Blind Call Transfer Allows you to transfer callers directly to an extension or outside number. How To: Pick up and call press the soft key that says Transfer, then you will see another soft key “BLIND”. Press Blind and then enter the extension or the outside number that you are transferring to. The caller will then be immediately transferred.
Attendant Call Transfer ATTENDANT CALL TRANSFER : Allows you to put a caller on hold and then call the person to which you would like to transfer the caller to. You would then announce that there is a caller waiting to speak with them. How to: Dial the soft key that says TRANSFER and then dial the extension of the party you would like to transfer the caller to.
Voicemail Access Check your voicemail messages online or directly from your phone. How to check online: Once you have logged into Mypbxadmin.com go to Messages and then Voicemail you will then click on your voicemail box and be able to search and play any of your messages. To access your messages via telephone Dial the voicemail access feature code (*1 by default).
Direct Voicemail Transfer Transfer a caller to a specific voicemail directly. How to: Send callers directly to a specific voicemail by dialing *8 and the voicemail box number. ex: *8205 ( *8 direct voicemail transfer code ) ( 205 voice mail box )
Join 2 Callers Allows two separate calls on the same phone to be joined into a conference call. How to: When you have a caller on hold and you are speaking on another line you can press the Join Soft key and you will simultaneously join both callers into a single conference call with you.
Call Screening Allows you to screen your calls to know who is calling you by requiring callers to say their name. The system will then call you and play their name. You can then decide if you want to take the call or send it to voicemail. How To: Log in to the Mypbxadmin.
Intercom & Paging Intercom a single or phone or all the phones in your office and instantly speak without anyone having to pick up the phone. How To: Dial a 9 in front of the extension that you would like to intercom - when their phone rings their speakerphone will automatically turn on. ( needs to be enabled )
Call Spy Monitor calls-in-progress without anyone knowing your listening. How to: Dial *5 followed by the 7 digit telephone line code that you want to monitor. You will be able to listen in on the conversation and not be heard. The telephone line codes can be found by: Log into the Mypbxadmin.com web interface. Go to Features » IP Phone Settings.

Messages

Voicemail
Virtual Fax Virtual Fax service from Voxline Networks: Send and receive faxes from your own fax machine and, in addition, receive inbound faxes simultaneously delivered as a PDF file attachment to your email.

Features

IVR / Welcome Greetings Welcome Greetings / IVR menus present a menu to callers and invite them to press a key to be connected to a department within your company. It then forwards them to the destination you set for the key. Destinations can be other IVR menus, allowing multiple levels of menu. ex: Main welcome greeting and sub welcome greeting for the Sales department.
Mailboxes Voice Mailboxes can be owned by a person; if this person has an email address set, an email with an attached .wav is sent for each message saved. Each IP Phone normally has a mailbox. To add a new mailbox: Log in to the Mypbxadmin.com web interface. Go to Features » Mailboxes. Click the "New" button.
Music On Hold Customized music on hold or messages can be set for Queues, Hunt groups and Numbers.
Page Groups Allow more than one IP Phone to be paged at once. All IP Phones that answer are put into a conference, and people can speak just like an intercom. To add a new page group Log in to the Mypbxadmin.com web interface. Go to Features » Page groups. Click the "New" button. Edit the following settings: o A name for the page group.
Times and Date Groups Allows you to set specific times and dates when inbound calls should be routed differently. Examples of time groups might be: Saturday and Sunday, Weekday evenings and / or every public holiday next year. · Time groups allow Numbers and Feature codes to be routed to different destinations at different times of the day or days of the week.
Classes of Service Allows you to block expensive international destinations. For example, calls to international numbers can be barred and exceptions for allowing calls to a single number can be made. How to create a class of service: Log in to the Mypbxadmin.com web interface. Go to Features » Classes of service. Click the "New" button. Enter the following: --> A name for the group.
Feature Codes Feature Codes are short numbers used as extensions to call a particular IP Phone, outside number ( cell phone), from within the system. For example, you can set "456" to forward to a hunt group of all IP Phones in your company. Feature codes are also used to access features such as voicemail.
Numbers Numbers, also known as DIDs are normal telephone numbers that external callers can use to call into the system from the PSTN (Public Switched Telephone Network). How to edit settings: Log in to the Mypbxadmin.com web interface. Go to Features » Numbers. Enter the following: o Optionally a description.
People Create Users and Administrators with related permissions. A User or Administrator is anyone that is allowed to log into the web interface, check voicemail and edit settings. How to add a new person: Log in to the Mypbxadmin.com web interface. Go to Features » People. Click the "New" button. Choose a username. Email addresses are a good choice for usernames as they are unique.
Remote Access Allows you to call into the systems and then make calls out. Used for making international calls from your cell phone and it can show your cell phone caller Id or company caller Id. Remote access allows you to call into the system then make calls out. This takes one of two forms: · A number that you call, and a menu then asks you for a number to call.
IP Phone Settings Allows you to edit the settings for each individual IP Phone. Telephone lines allow you to register a IP Phone on the system and make and receive calls. To edit an IP Phone settings: Log in to the Mypbxadmin web interface. Go to Features » IP Phones Settings. Click the "New" button. Enter the following: o You can enter a description of this IP Phone.
ACD Queues When there are too many inbound callers and not enough staff then callers can be sent to Queues where they will wait until someone frees up to take their call. During hold time they can listen to music or recorded messages as well as get updates on how many callers are ahead of them.
Call Recording Calls can be recorded in real time, then downloaded as .wav files to be listened to. How To: Log in to the Mypbxadmin.com web interface. Go to Features » Call recording. Click the "New" button. Enter the following: --> A name for the group. --> Optionally a description. --> Which calls to record. --> The default expiry time. After a recording expires, it is deleted automatically.
Hunt Groups Allow more than one Destination ( IP Phone or outside number or cell phone ) to ring at once. Within a hunt group, destinations are arranged into levels. All destinations within a level are rung at once. The first destination to answer gets the call and the others stop ringing (unlike page groups).
Pattern Menus Pattern Menus allow highly flexible routing based on the called number, inbound callerid, or digits entered by caller. This allows call flows built on account numbers, passwords, postal or zip codes, etc.. Ex: if a customers call needs to be routed to a specific person in your company than this can be accomplished with Pattern menus.

Reports

Active calls Shows all calls that are in progress in your account.
Call History Shows calls which have finished. It has the same options for customers as active calls. Calls can be searched by date, time, starting number, ending number, number contains – for both outbound and inbound calls that were placed. How To: Log in to the Mypbxadmin.com web interface. Go to Reports» Call History Enter start date & End date Status of call – Answered, No Answer, Both Outbound, Inbound, Internal Search by calling number, Called number.
View Rate Plan Search call costs for a specific country of phone number. How To: Log in to the Mypbxadmin.com web interface. Go to Reports» View Rate Plan Look up costs by Outbound Call costs Loop up costs by destination number Rate plan can be exported to .csv

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Hosted PBX Features

VoIP Services

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